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STUDIO POLICIES

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  • PMU (Permanent Makeup) results vary from person to person. NO GUARANTEE of results can be made, and clients may still want to use makeup to enhance their new cosmetic tattoo after healing.
     

  • Guests, pets or children (no matter how well-behaved) are NOT permitted to attend your appointment with you. We have an open concept studio with no private treatment rooms and a small waiting area that is reserved for clients who are waiting for their appointment. Our appointment times range anywhere from 1-4 hours, and in order to respect the space and atmosphere of our guests, we ask that you make arrangements for children ahead of time.
     

  • Please, no phone calls inside the studio, and keep your phones on silent! Texting is permitted while you are in the waiting area or if you are waiting for your numbing cream to kick in, but it must subside while your artist is performing your service. Similarly, we ask that you do not have your speaker volume on while scrolling through social media platforms. We try our best to limit distractions and maintain a relaxing environment for all of our guests. 
     

  • We do not accept walk-ins. All appointments must be booked online at least 24 hours in advance. 
     

  • Please do not arrive more than 5 minutes early to your appointment. ​
     

  • Please contact us if you are going to be late. Being 15 minutes late to your appointment could result in the forfeit of your deposit and a full charge of the remaining balance of your appointment. We understand that sometimes things come up that are out of your hands, and we try to be as accommodating as we can in these instances.

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CANCELLATION POLICIES

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  • Any cancellations or changes to your appointment must be made at least 48 hours before your scheduled appointment time to avoid penalty.
     

  • All deposits are non-refundable. No exceptions. Even in cases of pregnancy or bouts of sickness. It is your responsibility to read all of the FAQ's and policies prior to booking an appointment to ensure that you are a candidate and that this is something you can commit to.
     

  • If you need to reschedule an appointment, you will be allowed a one-time deposit transfer courtesy to a new date and time. If you need to reschedule a second time, a new deposit will be required to re-book.
     

  • A $75 rescheduling fee will be charged if less than 48 hours', and more than 24 hours', notice is given for permanent makeup appointments. A $50 rescheduling fee will be charged for all non-permanent makeup services after the 48 hour mark. 
     

  • If you have to cancel or reschedule within 24 HOURS (for example, 23.5 hours before) of your appointment time, you will be charged 100% of the remaining balance of your appointment cost as we are unable to fill time slots with such short notice.  All deposits are always non-refundable. No exceptions.
     

  • If you cancel an appointment that you have paid a deposit for and later change your mind and want to re-book, you have 2 weeks from the date of cancellation to reschedule with your artist, otherwise a new deposit will be required. This includes deposits paid for refreshers.
     

  • If you choose to switch your appointment to another artist, you must cancel your first appointment and re-book another. Deposits between artists are non-transferable as all of our artists operate independently. Similarly, if you receive your first permanent makeup session from a particular artist, that same artist will carry out your future appointments. If you decide to go to a different artist for any additional appointments, you will have to pay the initial full price again as we do not "touch up" one another's work. 
     

  • Unless an emergency occurs, any "No Call, No Shows" will not be serviced in the future and will be charged 100% of the scheduled appointment. 

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SCHEDULING POLICIES

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  • ALL PREVIOUSLY TATTOOED BROWS, LIPS, OR EYELINER FROM ANOTHER STUDIO MUST BE APPROVED BY YOUR ARTIST BEFORE BOOKING A NEW APPOINTMENT!

    Email clear photos to hello@studiovetiver.com BEFORE you book.     Not all cover-ups/re-works are possible without first going through removal sessions. Although the absolute best effort is given to provide quality service, coverups cannot be guaranteed. They can be very challenging and often require multiple sessions to achieve desired results.
     

  • Similarly, if you are new to Studio Vetiver, you do not qualify for touch-up pricing on previous PMU. Touch-up pricing is only reserved for existing clients, and all new clients must pay new client pricing.
     

  • We HIGHLY recommend booking your initial touch-up appointment when you come in for your initial procedure. Your artist will assist you with this at the end of your appointment. If you choose not to book your initial touch-up appointment at the end of your initial appointment with us, you risk falling outside of the 8-16 week allotted time frame for the initial touch-up, and your touchup will be considered a "refresh" and will be priced accordingly. 

    Most cosmetic tattoos require a layering process, and while some retain pigment from their initial session better than others, a minimum of two sessions are required in order to obtain optimal results.
     

  • The 8-16 week appointment is required to perfect the results of the initial session. After 16 weeks, your permanent makeup will be considered a "Refresh" and will be priced as such. 
     

  • The 8-16 week initial touchups are priced at $150.

    A NOTE ON PAYING INVOICES:
     

  • Sometimes our artists will send you an invoice via text or email to either pay a booking deposit or to pay a late cancellation/rescheduling fee. It is imperative that these invoices are paid promptly or you risk cancellation of your appointment. All unpaid invoices will incur a 10% weekly late charge. 

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LASH POLICIES
 

  • Please arrive with clean eyes that are free of all eye makeup. Lashes will be cleaned prior to application, but any excess makeup removal will require extra removal time and may cut into your lashing time. 
     

  • No botox in your forehead within the 7 days leading up to your lash appointment. Your artist puts light pressure on the area while applying the lashes, and this can lead to possible migration of your botox.
     

  • Any fill appointments booked outside of 5 weeks of your last appointment will be considered a full new set. Our lashes are long lasting, but in order to guarantee the quality and look of our lashes it is important for you to fill appropriately within this time period.
     

  • All transfer client fills are subject to a $20 fee and 90 minute appointment to allow for proper assessment and application. We welcome clients from another studio, but would love enough time to properly meet your expectations! 

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